FEATURES AND BENEFITS

• Call routing - automatically direct calls according to program parameters and call center resource allocation.
• Call blocking - eliminate calls from areas outside the boundaries of specific response or service programs.
• SMS Emergency ReRoute - real time disaster recovery rerouting of your traffic to a back-up carrier when an outage is experienced creating a safety net for your voice communications.
• Flexible enhanced routing - no need to wait for a disaster to hit, with the powerful portfolio of enhanced routing services and the flexibility of SMS Emergency ReRoute, optimize and balance your traffic between call centers or between carriers today.
• Interactive Voice Response Service - gives you the ability to handle high volumes of calls with minimal investment in staffing and training.
• Online account management - enables you to maintain a dynamic solution that changes with your changing needs.